Client

ESP Specialty Steel Products, TX

Industry

Specialty Steel Distribution & Manufacturing

Business Challenge

• ESP Specialty Steel wanted to enhance its digital capabilities by providing customers with real-time inventory visibility and self-service access to product information and order management capabilities.
• Provide customers with online visibility into inventory availability.
• Streamline product search and ordering processes.
• Improve customer experience through self-service capabilities.
• Enable access to technical specifications and quality documents.
• Support inventory management across multiple warehouse locations.
• Build a scalable platform integrated with existing ERP and business systems.

Toyaja Solution

• Toyaja designed and developed a secure customer portal and inventory management solution featuring:
• Customer self-service portal.
• Real-time inventory visibility.
• Product catalogue and technical document management.
• Order inquiry and tracking capabilities.
• Multi-warehouse inventory management.
• Reporting and analytics dashboards.
• Secure role-based access and authentication.
• Responsive web experience and enterprise system integration.
• Ongoing support, maintenance, and continuous enhancements.

Outcome

• Improved customer experience through 24/7 self-service access.
• Increased visibility into inventory and product availability.
• Reduced manual customer service effort and inquiry handling.
• Enhanced operational efficiency through system integration and automation.
• Established a scalable digital platform supporting future business growth.

Key Benefits

• Real-time inventory visibility
• Customer self-service portal
• Multi-location inventory management
• Improved customer engagement and satisfaction
• Seamless enterprise integration
• Continuous support, maintenance, and enhancements