Client

Lime Suite Boutique is a boutique hotel catering to business travelers, corporate guests, and families. The property operates a restaurant along with in-room dining services and required a modern, flexible, and mobile-first POS solution to streamline its food and beverage operations.

Business Challenge

The hotel was using IDS POS Billing for its restaurant operations but faced several challenges:

• Limited flexibility in managing restaurant and room service orders.
• Manual intervention required for posting food and beverage charges to guest rooms.
• Delays in order processing and billing reconciliation.
• Limited real-time visibility into sales and operations.
• Need for a mobile and user-friendly solution for restaurant staff.
• Requirement for a single platform to manage dine-in and room service orders efficiently.
• Dependence on legacy POS workflows that impacted service speed and guest experience.

Toyaja Solution

Toyaja replaced the existing IDS POS Billing system with RestoMPOS, providing a modern, cloud-based Mobile Point-of-Sale solution.

Restaurant & Room Service Management

• Mobile and tablet-based order taking and billing.
• Room-wise order management and guest tracking.
• Direct posting of food and beverage charges to guest rooms.
• Unified management of dine-in, takeaway, and room service orders.

Kitchen Management

• Instant Kitchen Order Ticket (KOT) generation.
• Real-time communication between service staff and kitchen teams.
• Faster order preparation and service delivery.

Billing & Payments

• Digital and printed billing.
• Multiple payment methods and QR payments.

Real-Time Reporting

• Live sales dashboard and analytics.
• Room service and restaurant sales reports.
• Anywhere, anytime management access.

Outcome

• Successfully migrated from IDS POS Billing to RestoMPOS with minimal operational disruption.
• 20% reduction in room service order processing time.
• 30% faster billing and guest charge reconciliation.
• Improved coordination between front office, restaurant, and kitchen teams.
• 100% real-time visibility into restaurant and room service sales.
• Enhanced guest experience through faster service and simplified billing.
• Reduced manual effort and improved operational efficiency.

Business Impact

By replacing IDS POS Billing with RestoMPOS, Lime Suite Boutique modernized its food and beverage operations with a mobile-first, cloud-based platform. The hotel gained greater operational flexibility, faster service delivery, and real-time business visibility while providing a seamless dining experience for both restaurant and in-room guests.