North American Risk Services (NARS) wanted to modernize the insurance claims experience by enabling policyholders to report and track claims digitally through web and mobile applications.
The platform needed to support multiple insurance companies with custom branding, integrate with the existing Claim Cube system, and provide real-time communication between policyholders and claims adjusters.
Digitize the end-to-end claims submission process.
Enable customers to submit claims through mobile applications.
Support multimedia evidence collection including photos and videos.
Provide multi-tenant support for multiple insurance companies.
Integrate seamlessly with the Claim Cube claims management system.
Enable real-time notifications and claim status updates.
Support future live streaming capabilities for virtual inspections.
Toyaja Solution
Toyaja designed and developed a comprehensive Multi-Tenant Digital Claims Management Platform comprising web applications, native mobile applications, and backend integration services.
Customer Features
Native Android and iOS mobile applications.
Secure user authentication and account management.
Digital claim submission workflows.
Multi-page claim forms based on claim type.
Photo and video capture with geo-tagging.
Claim status tracking and notifications.
Offline chat and communication with claims adjusters.
Feedback and communication management.
Multi-Tenant Capabilities
Support for multiple insurance companies.
Custom branding with company logos and themes.
Company-specific user experience and content.
Isolated tenant data and configurations.
Integration Features
Two-way synchronization with Claim Cube.
Automated claim updates and status synchronization.
Payment and approval status updates.
Scheduled and manual data synchronization.
Data transfer monitoring and log reports.
Administration Portal
Company and branding management.
User management and access control.
Distribution of application download links.
Monitoring of chats, videos, and feedback.
Synchronization controls and reporting.
Phase 2 Enhancements
Live video streaming for virtual claim inspections.
WebRTC integration.
Recording and storage of inspection sessions.
Real-time collaboration between policyholders and adjusters.
Technology Highlights
Native Android Application
Native iOS Application
Web-Based Administration Portal
Multi-Tenant Architecture
RESTful API Services
Claim Cube Integration
Geo-Tagging and Media Management
WebRTC Live Streaming
Cloud-Based Deployment
Outcome
Successfully digitized the insurance claims reporting and communication process.
Reduced claim processing time through real-time claim submissions and updates.
Improved customer experience through mobile-first claims management.
Enhanced evidence collection through photo, video, and geo-location capabilities.
Enabled insurance companies to deploy branded claim applications on a shared platform.
Established a scalable and extensible platform supporting future virtual inspection capabilities.
Key Benefits
Native Android and iOS claims applications
Multi-tenant and white-label architecture
Integration with Claim Cube claims system
Photo, video, and geo-tagged claim submissions
Real-time notifications and customer communication
