Client

Saffron Multicuisine Restaurant is a popular dining destination in Goa, offering Indian, Goan, Chinese, and international cuisine to both local residents and tourists. The restaurant caters to high-volume dine-in and takeaway customers and is committed to delivering a superior guest experience.

Business Challenge

• Long billing and order processing times during peak hours.
• Difficulty managing dine-in and takeaway operations simultaneously.
• Delays in communication between service staff and kitchen.
• Limited visibility into real-time sales and outlet performance.
• Manual preparation of business reports and sales reconciliation.
• Need to improve table turnover and enhance customer experience.

Toyaja Solution

Toyaja implemented RestoMPOS, a cloud-based Mobile Point-of-Sale solution featuring:

Restaurant Operations Management

• Mobile and tablet-based billing.
• Table and order management.
• Dine-in and takeaway order processing.
• Split billing and multiple payment methods.

Kitchen Management

• Instant Kitchen Order Ticket (KOT) generation.
• Real-time communication between service and kitchen teams.
• Faster order preparation and service delivery.

Customer Management

• Customer database and visit history.
• Loyalty and promotional campaign management.
• Guest engagement and repeat customer tracking.

Real-Time Reporting

• Live sales dashboard and analytics.
• Item-wise and category-wise sales reports.
• Payment and discount analysis.
• Anywhere, anytime management reporting.

Outcome

• 70% reduction in billing time during peak hours.
• 40% faster order processing and kitchen communication.
• 30% improvement in table turnover efficiency.
• 100% real-time visibility into restaurant sales and performance.
• Enhanced customer experience through faster service and digital payments.
• Improved management control through real-time dashboards and analytics.

Business Impact

By implementing RestoMPOS, Saffron Multicuisine Restaurant streamlined its front-office operations, accelerated service delivery, and gained real-time visibility into business performance, enabling the management team to focus on delivering an exceptional dining experience to both local and tourist customers.